Need a little support or guidance on your membership or our website? See our most frequently asked questions below.
If you can’t find the answer you’re looking for below, contact the Small Non-Profits Alliance Team here.
I’m a Basic Member, why I can’t I view content that was previously available to me, like grants news and free resources?
In July 2022, in an effort to ensure the Small Non-Profits Alliance remains sustainable, changes were made to membership levels on the website.
Like a lot of organisations during the pandemic and beyond, we’ve had to change the way we support small non-profits in this every-changing landscape. We’re also acutely aware that so many non-profits and charities are doing it tough in terms of funding, resources and staffing.
So, we introduced a new level of membership that is more cost effective for budget conscious small non-profits. The new Mighty Membership is $48 (inc. GST) for 12 months and gives members access to more resources than was previously available at the Basic Membership level.
These membership changes will allow us to continue to support the small charity sector in Australia, in a sustainable and consistent way, with as many free and discounted resources as possible.
If you have further questions about these membership updates, you can email us at members [at] smallnonprofits.com.au
I’ve just signed up for a membership, why don’t I have my validation email yet?
There could be several reasons, but first, make sure you check your junk mail inbox. While we do our best on our end to ensure your email doesn’t go to junk mail, this may be determined by your email provider’s spam filter.
Some email providers may also delay the sending of the email by up to 30 minutes. If you still haven’t received your email after this time, please contact us at members [at] smallnonprofits.com.au so we can check the email address you’ve registered with is correct and/or resend your validation email.
I have a Basic (free) Membership, why can’t I access all the resources on the website?
We provide lots of free content and benefits as part of your Basic Membership with the Alliance, but we offer Mighty Membership ($48 inc. GST per year) and Advanced Membership ($198 inc. GST per year or $25 per month inc. GST) for members who’d like more extensive resources.
The information and resources provided in The Knowledge Hub, as well as replays of selected masterclass webinars and exclusive member discounts with our Alliance Service Partners, all form part of Advanced Membership. These resources and discounts provided by our partners are high quality resources that would be valued at hundreds of dollars if provided on a one-on-one basis to your organisation.
Do I have to be a non-profit to join as a member of the Small Non-Profits Alliance?
Yes. You must be either an employee, founder or volunteer (at any level) of a non-profit or charity to qualify for Alliance membership.
You must provide the organisation name at the time of membership application and you may be contacted to verify details for approval of your membership.
We create our resources and support with small profits at the forefront of everything we do, therefore membership application to the Alliance for non-profit sector consultants or media is not supported.
Why do you only offer PayPal as a payment option?
Offering PayPal as our payment system allows us to offer you the highest levels of security with your credit or debit card details and personal information.
By using PayPal we do not need to store your card information or personal details on our website, each transaction is secure.
PayPal will also offer you Buyer’s Protection against any fraudulent transactions that may (however unlikely) occur.
Paypal also allows us to be PCI Compliant. PCI DSS (Payment Card Industry Data Security Standards) is a set of comprehensive requirements all businesses that handle credit and debit payments must comply with, regardless of the size or number of transactions they process. The requirements for maintaining PCI compliance include completion of an annual PCI self-assessment questionnaire and a quarterly network scan.
Why do I have to set up a PayPal account to purchase membership?
Our membership is a subscription service and requires that your payment details are saved for future renewals to maintain seamless access to your membership log in and our full suite of resources.
PayPal safely stores your details and offers you Buyer’s Protection (see above) and allows us to be PCI Compliant.
Can I pay for my membership offline if I don’t want to use PayPal?
In certain circumstances, we may be able to process your paid membership offline. Please contact us here to see if this is an option for you.
How does my Advanced Membership subscription work?
Our Advanced Membership option gives you access to our complete suite of resources specifically developed for non-profits on our website.
Your Advanced Membership is purchased on a subscription basis, and will automatically renew on the same date each year (for yearly) or each month (for monthly).
You may cancel your Advanced Membership at any time via your Paypal account. Step-by-step instructions can be found in the help section on PayPal’s website.
How do I cancel my membership?
You may cancel your Advanced Membership subscription at any time via your Paypal account. Step-by-step instructions can be found in the help section on PayPal’s website.
If you’d like to cancel your Mighty Membership, you can do this in your user profile on the website or you can email us at members [at] smallnonprofits.com.au. We do not refund unused portions of your membership.
After cancelling a paid membership, your Alliance member’s account settings will then revert back to the Basic (free) Membership level.
If you would like to cancel your Basic Membership you can do this in your user profile on the website.
Please allow up to two business days for cancellation requests for membership accounts.
Do I need more than one Advanced Membership for my organisation for all staff to access the membership benefits and resources?
No. We want you to get as much value as possible from your membership with us, so you can share your Advanced Membership within your organisation!
To do this, you need to use the same account user name and email attached to the creation of the membership. If you’d like more than one email address from your organisation to be added to our member content and news updates email list please contact us at members [at] smallnonprofits.com.au.
Is the Small Non-Profits Alliance a non-profit organisation?
No, we are a social impact business operated in Australia under the ABN: 43 148 921 715.
In line with our mission and purpose, we endeavour to empower small non-profits and charities in everything we do. This includes providing a large range of free and discounted educational content and resources.
As a small but mighty business, the Alliance strives to provide as much value for as little cost as possible to the charity sector. We are not philanthropically or benevolently funded in any way, so the membership fees and event tickets you purchase are put back into providing support resources and content for small non-profits.
The Small Non-Profits Alliance carefully chooses its business partners, with the needs of small non-profits front-of-mind. We only endorse or choose to partner with trusted organisations offering high quality services, resources or advice, and those who understand the small charity space. Often these partners offer free or discounted services to the non-profit sector. Rest assured we would never partner with any business or product that does not meet these high standards.