Need a little support or guidance on your membership or our website? See our most frequently asked questions below.

If you can’t find the answer you’re looking for below, contact the Small Non-Profits Alliance Team here.

 

I’ve just signed up for a membership, why don’t I have my validation email yet?

There could be several reasons, but first, make sure you check your junk mail inbox. While we do our best on our end to ensure your email doesn’t go to junk mail, this may be determined by your email provider’s spam filter.

Some email providers may also delay the sending of the email by up to 30 minutes. If you still haven’t received your email after this time, please contact us at members [at] smallnonprofits.com.au so we can check the email address you’ve registered with is correct and/or resend your validation email.

 

I have a Basic (free) Membership, why can’t I access all the resources on the website?

We provide lots of free content, including articles in The News Hub section of the website, as part of your Basic Membership, but we offer an Advanced Membership ($198 inc. GST per year or $20 per month inc. GST) for members who’d like more extensive resources.

The information and resources provided in The Knowledge Hub, as well as replays of selected masterclass webinars and exclusive member discounts with our Alliance Service Partners, all form part of Advanced Membership. These resources and discounts provided by our partners are high quality resources that would be valued at hundreds of dollars if provided on a one-on-one basis to your organisation.

 

Why do you only offer PayPal as a payment option?

Offering PayPal as our payment system allows us to offer you the highest levels of security with your credit or debit card details and personal information.

By using PayPal we do not need to store your card information or personal details on our website, each transaction is secure.

PayPal will also offer you Buyer’s Protection against any fraudulent transactions that may (however unlikely) occur.

Paypal also allows us to be PCI Compliant. PCI DSS (Payment Card Industry Data Security Standards) is a set of comprehensive requirements all businesses that handle credit and debit payments must comply with, regardless of the size or number of transactions they process. The requirements for maintaining PCI compliance include completion of an annual PCI self-assessment questionnaire and a quarterly network scan.

 

Why do I have to set up a PayPal account to purchase membership?

Our membership is a subscription service and requires that your payment details are saved for future renewals to maintain seamless access to your membership log in and our full suite of resources.

PayPal safely stores your details and offers you Buyer’s Protection (see above) and allows us to be PCI Compliant.

 

Can I pay for my membership offline if I don’t want to use PayPal?

In certain circumstances, we may be able to process your paid membership offline. Please contact us here to see if this is an option for you.

 

How does my Advanced (paid) Membership work?

Our Advanced Membership option gives you access to our complete suite of resources specifically developed for non-profits on our website.

Valued at more than AUD$8,800 (based on the average professional services rates) we offer these resources for AUD$198 per year (inc. GST) or AUD$20 per month (inc. GST).

You receive your first 14 days free upon signing up, so your PayPal payment will not be deducted until 14 days after you join.

Your Advanced Membership is purchased on a subscription basis, and will automatically renew on the same date each year (for yearly) or each month (for monthly).

You may cancel your Advanced Membership at any time via your Paypal account. Step-by-step instructions can be found in the help section on PayPal’s website.

 

How do I cancel my Advanced (paid) Membership?

You may cancel your Advanced Membership at any time via your Paypal account. Step-by-step instructions can be found in the help section on PayPal’s website.

Your access in your Alliance member’s account settings will then revert back to the Basic (free) Membership level.

If you would like to cancel your Basic Membership please email us at members [at] smallnonprofits.com.au. 

Please allow up to two business days for cancellation requests for Basic Membership accounts.

 

Do I need more than one Advanced Membership for my organisation for all staff to access the membership benefits and resources?

No. We want you to get as much value as possible from your membership with us, so you can share your Advanced Membership within your organisation!

To do this, you need to use the same account user name and email attached to the creation of the membership. If you’d like more than one email address from your organisation to be added to our member content and news updates email list please contact us at members [at] smallnonprofits.com.au.

 

How do I cancel my Basic (free) Membership?

If you would like to cancel your Basic Membership please email us at members [at] smallnonprofits.com.au. 

Please allow up to two business days for cancellation of Basic Membership accounts.

 

Is the Small Non-Profits Alliance a non-profit organisation?

No, we are a social enterprise business operated in Australia by Fish Community Solutions Pty Ltd.