Need a little support or guidance on your membership or our website? See our most frequently asked questions below.

If you can’t find the answer you’re looking for below, contact the Small Non-Profits Alliance Team here.


I’ve just signed up for a membership, why don’t I have my validation email yet?

There could be several reasons but first, make sure you check your junk mail inbox. While we do our best on our end to ensure your email doesn’t go to junk mail, this may be determined by your email provider’s spam filter.

Some email providers may also delay the sending of the email by up to 30 minutes. But if you still haven’t received your email, please contact us at members [at] so we can check the email address you’ve registered with is correct and/or resend your validation email.


I have a Basic Membership, why can’t I access all the resources on the website?

We provide lots of free content, including articles in The News Hub for free as part of your free Basic Membership, but we offer an Advanced Membership ($198 inc. GST per year) for those members looking for more detailed resources.

The information and resources provided in The Knowledge Hub, as part of the Advanced Membership are provided by our partners at a cost and are high quality resources that would normally cost hundreds of dollars if they were provided on a one-on-one basis to your organisation.


Why do you only offer PayPal as a payment option?

Offering PayPal as our payment system allows us to offer you the highest levels of security with your credit or debit card details and personal information.

By using PayPal we do not need to store your card information or personal details on our website, each transaction is secure.

PayPal will also offer you Buyer’s Protection against any fraudulent transactions that may (however unlikely) occur.

Paypal also allows us to be PCI Compliant. PCI DSS (Payment Card Industry Data Security Standards) is a set of comprehensive requirements all businesses that handle credit and debit payments must comply with, regardless of the size or number of transactions they process. The requirements for maintaining PCI compliance include completion of an annual PCI self-assessment questionnaire and a quarterly network scan.


Why do I have to set up a PayPal account to purchase membership?

Our membership is a subscription service and requires that your payment details are saved for future renewals to maintain seamless access to your membership log in and our full suite of resources.

PayPal safely stores your details and offers you Buyer’s Protection (see above) and allows us to be PCI Compliant.


Can I pay for my membership offline if I don’t want to use PayPal?

In certain circumstances, we may be able to process your paid membership offline. Please contact us here to see if this is an option for you.