Need a little support or guidance on your membership or our website? See our most frequently asked questions below.

If you can’t find the answer you’re looking for below, contact the Small Non-Profits Alliance Team here.


I’ve just signed up for a membership, why don’t I have my validation email yet?

There could be several reasons but first, make sure you check your junk mail inbox. While we do our best on our end to ensure your email doesn’t go to junk mail, this may be determined by your email provider’s spam filter.

Some email providers may also delay the sending of the email by up to 30 minutes. But if you still haven’t received your email, please contact us at members [at] so we can check the email address you’ve registered with is correct and/or resend your validation email.


I have a Basic Membership, why can’t I access all the resources on the website?

We provide lots of free content, including articles in The News Hub for free as part of your free Basic Membership, but we offer an Advanced Membership ($198 inc. GST per year) for those members looking for more detailed resources.

The information and resources provided in The Knowledge Hub, as part of the Advanced Membership are provided by our partners at a cost and are high quality resources that would normally cost hundreds of dollars if they were provided on a one-on-one basis to your organisation.